How to Minimize Zalo Account Suspension and Essential User Guidelines

Zalo is currently conducting stringent monitoring and restricting excessive logins on different devices. Here’s a guide to prevent account suspensions and maintain account health.

CASES OF FUNCTION LOCK

If your Zalo account is restricted, call 1900561558 and press 2 to request the unblock, which will typically be resolved within 72 hours.

Tips for Maintaining Account Safety

1. Use 4G Instead of Wi-Fi When Logging In

   • Using 4G can reduce the risk of account restrictions.

2. Use Clean IP and Device

   • A "clean device" is one that has never had a suspended account. This setup ensures better trust and account stability.

3. Limit the Number of Accounts Per Device and IP

   • Do not log in with more than 3 accounts on the same device or IP. Accept the potential risks if you go beyond this limit.

4. For PC Login

   • Use a phone emulator and consider tools like Zalo Account Manager if you manage multiple accounts.

Important Guidelines for Zalo Accounts (Internal Use Only)

Common Reasons for Account Suspension and Solutions

1. Immediate Account Suspension on Login

   • Cause: The device or IP is flagged as suspicious, possibly due to previous suspensions or frequent account logouts and logins on the same device.
   • Solution: Use a tool to fake device information and reset your 3G IP or uninstall Zalo, power off the device, and wait until the next day. Always use a unique 3G IP per device.

2. Account Suspended After a Period of Inactivity

   • Cause: Poor device or IP reputation, or unusual activity such as immediate information changes upon login.
   • Solution: Restart your device, clear Zalo's cache, and avoid changing account information immediately. Stay logged in for at least a day to allow Zalo to recognize the device before making changes.

3. Account Locked Due to Usage Violations

   • Cause: Sending sensitive or spammy content, excessive friend requests, or messaging too many unknown users.
   • Solution: Space out friend requests and messages, avoid mass-spamming, and limit copy-pasting the same message. Aim to send no more than 3-4 friend requests or messages at a time, followed by a 15-20 minute break.

Additional IP and Device Management Tips

• Clean the 3G IP regularly by restarting the device or toggling airplane mode.
• One device per account is ideal; if multiple accounts are used on a device, all may be impacted if one is suspended.
• Limit daily logins to 1-2 accounts per device and allow at least 8 hours between logins.
• Reduce frequent account switching on a single device.
• After logging in, adjust settings to hide online status and restrict searches by phone number to avoid reports.
• Avoid changing account info or passwords on the first day as this can increase suspension risks.
• Allow a 1-3 day "acclimation period" for new devices before updating account details to minimize the chance of suspension.